
	Communication Evolution
	2003-2005 FTGate Technology Ltd

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Upgrade Protection and Support Plan

At FTGate Technology, we aim to provide the most secure, most advanced and feature-packed mail server available today. We constantly update FTGate and release new versions with the latest security features every few months. The internet is constantly evolving and consequently the Internet Standards are updated and changing all the time. New email security issues arise all the time, and FTGate evolves to deal with these developments, in order to give you the best protection for your network.

The FTGate Upgrade Protection and Support Plan (UPSP) has been developed in response to customer requests for an inexpensive annual payment Plan which will keep organisations always up to date with the latest supported version.

Advantages of the UPSP:

Obtain continuous technical support
Ability to keep pace with changes in internet standards
No unexpected costs when new versions are released
Access to new features without price restrictions
Maintaining the latest anti-virus, anti-spam and other security updates

If you maintain your FTGate Upgrade Protection and Support Plan, you will ensure that your organisation will always have the latest version of FTGate without any additional cost during the term of the Upgrade Protection Plan. You will never again have to worry about unexpected costs of keeping your mail server up to date. Providing your UPSP is up to date and you have the latest version, you will also ensure that you continue to receive the same high standards of technical support.

With the initial purchase of your FTGate starter license, you will receive a full year of upgrade protection and support free of charge.

We strongly recommend that all users maintain their Upgrade Protection and Support Plan.Although FTGate is very easy to maintain, most of our users require security updates and technical support at some stage, and we can only assist you with updates, plus free email or forum support if you have maintained your UPSP.

THE DETAILS:

Please also see the Upgrade Protection and Support Plan FAQ.

The Upgrade Protection and Support Plan runs from 1 year from the date of the initial purchase of FTGate or renewal of the UPSP. If at the end of the UPSP period you decide not to renew the plan then you will no longer be eligible for technical support or any updates or patches. You will also be unable to use the UBEBlock+ anti-spam enhancements.

After the Upgrade Protection and Support Plan expires, you have up to 30 days in which to renew at this price. After the renewal period has expired users who wish to renew their UPSP may do so during the following year at double the normal renewal price. After this time a full product upgrade price will be charged (currently 90% of the RRP). UPSP renewals will run from the expiry date of the original UPSP.

FTGate will still continue to function normally after your Upgrade Protection and Support Plan term expires; however, the Upgrade Protection and Support Plan must be current in order to receive additional software updates and support free of charge.