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FTGate5 and SolSight Support |
FTGate for Small BusinessIf you run a small business and you are connected to the Internet you may not realise how important email is.Consider the followingOne of the largest causes of lost trade is lack of timely response to emails. In a wired world people can't wait a week for a reply, they will go somewhere else where their email has received an immediate response.Without a mail server you must have a member of staff who connects to the Internet and downloads the mail regularly from the server. They must then sort out whom the mail is for and either tell them or print a copy and give it to them before anything will get done. This is a poor way to operate in the 21st century. With an email system you can allow each member of your staff to have an email address, but you can also have groups such as sales or support where the messages are routed to the best member of staff to deal with them. The email system is responsible for connecting to the Internet and sending outgoing mail and collecting incoming mail, so no-one can ever forget to check for mail and your customers will never be left wondering why you haven't replied. You should also consider your internal office communication. eMail allows your staff to send each other messages without the messages going onto the Internet. They can send files to each other, request meetings or quotes, send reminders and countless other uses. We are sure that you'll find FTGate perfect for your needs, and its straight forward configuration system means that you don't need a computer science degree to run it. |
What are the advantages of running FTGate?
- Fast email response time
You can configure FTGate to collect mail at regular times so that your email is waiting in the morning when your staff arrive. You can also have it collect mail regularly through the day and send mail out whenever it is needed. - Customer contact
Create mailing lists with your customer contacts so that you can easily keep them up-to-date with developments, product updates, special offers, etc. - Improve internal communication
Your staff no longer need to actually talk with each other to leave a message, so there's no more phoning round the building looking for someone, just send them an email and you know that they will get the message next time they visit their PC. - Cut costs
Instead of sending postal notifications about your products or sending letters to suppliers you can send email instead, not only is it faster but it costs a lot less! - Provide a better service
By using FTGate you can make your business far more responsive to your customers. You can have the right person quickly and accurately answer a customer's query and have the reply go back to the customer in the shortest possible time. - Protect yourself
FTGate has built in controls for SPAM, it can block attachments and scan emails for viruses (with an external scanner). - Keep historic records
FTGate can keep an archive of messages that were both sent and received so if there is any disagreement you have full records to back up your position. - Security
You can decide who in the office can send emails to outside locations, and block emails depending on keywords, phrases or the attachments they contain.
FTGate offers you a way to cut costs, improve productivity and improve your business reputation. Can you really afford to be without it?
